The Live On Site FD Agent is responsible for working front desk shifts, ensuring that the guest experience is excellent, that the front desk shift is administered to standard and assisting the General Manager and On Site Manger with the efficient operation of the property while on duty.
This role will typically work four "B" shifts on the hotel's front desk from Monday - Thursday and two On Call Overnight shifts on Monday and Tuesday nights.
Additional shifts will be necessary as directed by the OSM.
_*Duties*_
* Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities.
* Take steps to ensure the greatest guest satisfaction possible within budgetary constraints.
* Respond to situations as they arise and manage guest conflict.
* Inspect studios and public spaces daily according to the Clean & Safe program brand standards.
* Act according to procedure, in the event of an emergency or accident.
* Accurately follow all policies and procedures.
* Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events.
* Responds to guest service calls.
* Document work activity using the appropriate log and according to policy and procedure
* Executes the lead management process and completes all sales and marketing objectives as established by the General Manager and OSM.
* Review Studio Inventory daily to ensure maximization of studio revenue.
* Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue.
* Assist with the training of all team members as necessary and with assisting throughout the property as needed during a shift.
* Demonstrates to team members how to effectively follow the "Say Yes to a Simple Request" program.
* _*Responsible for working on-call overnight shifts as scheduled, typically Monday and Tuesday nights, and complying with the Operating model summary fully and perpetually.
In particular: *_
* _*-During overnight shifts, will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.
Will clock in and out when fulfilling any and all duties of the shift.
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* _*-Will stay within 30 minutes of the hotel to be able to provide guest response as necessary.
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_*-Will carry the hotel's cell phone when on overnight on call shifts, whether in the hotel or out of the hotel, responding appropriately when overnight calls are forwarded for resolution.
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* Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
* Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision.
* All other duties as assigned by supervision.
*If the hiring Manager is not busy, they may be available to either have an interview on the spot or set up a time for you to come back for an interview.
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*If you know someone who may be interested; tell them about it, SPREAD THE NEWS!*
*E.
O.
E.
M/F/D/M/V Drug Free Workplace*
Job Type: Full-time
Pay: From $12.
50 per hour
Benefits:
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* On call
* Overtime
* Weekends as needed
Work setting:
* In-person
Work Location: In person
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